We’re excited to introduce our Operational Playbook Series, which focuses on amplifying human capital, and providing concrete value to entrepreneurs in our portfolio and beyond. Our first sequence, organized by Ron Sege, features CJ Slyfield, an Advisory Board Member at BGV, and the Chief Product and Strategy Officer at Hunt. He spent 5 years developing product and strategy at Apple, and before that Adidas, and has 10+ years of software engineering experience at NASA and NIH.
In this edition, CJ highlights the primacy of customer retention over growth, and the importance of maintaining valuable product offerings for customers. This talk focuses, operationally, on Value, NRR and Repeatability.
