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Webscale Delivers Blazing Fast Page Load Times and Unprecedented Scalability for its Customers, Enabling their Biggest Shopping Weekend in History

MOUNTAIN VIEW, CA – December 06, 2017 – Webscale, the E-Commerce Cloud Company, has announced the successful completion of another record-breaking holiday shopping weekend, with customers recording up to 97% increases in business year over year, while still maintaining fast, available and secure storefronts under the Webscale cloud hosting and management platform.

Over the course of the Cyber Weekend, Webscale served over 830 million page views and delivered 8127 scale out (and scale in) events across its 600+ managed storefronts, an increase of nearly 40% over the same period a month earlier, all while maintaining average response times of sub 1.1 seconds.

“This was another incredible Black Friday for Webscale and our customers. We more than doubled server allocations through our predictive auto-scaling technology, as some of our customers exceeded their own expectations of sales traffic. We continue to see that capacity planning for e-commerce today is almost impossible, and reactive server allocation brings downtime,” said Sonal Puri, CEO, Webscale. “Had these customers been in a static hosting environment without Webscale, they would almost certainly have experienced brand damage and costly downtime as a result.”

As well as ensuring its customers’ storefronts auto-scaled, and remained fast and available during the Cyber Weekend, Webscale also helped detect and defeat multiple security threats. More than 83 billion HTTP request decisions were made by Web Controls, Webscale’s simple rules-based engine for managing how an e-commerce application responds to web traffic. A significant portion of these HTTP decisions were security related, with Webscale effectively identifying and blocking massive threats over the weekend. These included DDoS attacks, as well as credit card laundering attacks, where hackers attempted to validate hundreds of thousands of credit cards using third-party payment gateways.

Holiday spending exceeded $14 billion over the holiday weekend, with $6.59 billion being spent on Cyber Monday alone, a 16.8% increase from a year ago. Research shows that more than half of those sales came from mobile devices.

Webscale’s customers’ promotions included:

  • Samuels Jewelers, kicked off their holiday sale offering savings up to 70%.
  • Rocky Mountain Oils, one of the leading direct-to-consumer essential oil companies in the world, ran a Black Friday doorbuster and hit record numbers.
  • Skinit, who sell customized cases for consumer devices, offered a 40% discount sitewide.
  • AMI Clubwear, leading LA-based provider of women’s fashions, ran their largest sale ever discounting thousands of items.
  • Slickwraps, provider of premium skins for consumer devices, offered 60% off everything.

For more information on Webscale’s E-Commerce Cloud management and hosting platform, please visit www.webscale.com

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Source: https://www.webscale.com/webscale-ecommerce-cloud-customers-double-sales/
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Best-in-Class Satisfaction Score Validates Webscale Platform and Ongoing Commitment to the Customer
MOUNTAIN VIEW, CA–(Marketwired – Aug 8, 2017) – Webscale, the leader in multi-cloud web application delivery and control, today announced that its Q2 2017 customer satisfaction survey revealed a company record Net Promoter Score (NPS) of 71. Far exceeding the average NPS score of 24 for a B2B company, Webscale is blazing a new trail for customer-focused growth in the SaaS-based application delivery and control segment. The customer survey received a response rate of 70%, also well above industry standards, and identified 74% of the participants as Promoters, defined as “loyal enthusiasts who will continue to buy and refer others, fueling the company’s ongoing growth.” “Migrating to cloud hosting via Webscale is one of the best decisions of 2016. It was a painless transition and our website is now consistently fast and reliable. When problems arise, they are brief and with the help of Webscale support, resolved with transparency. Results with no drama,” said Nick Carter, CMO at ValuePetSupplies.com “Webscale has cut our monthly costs to 1/5th what they were. Their support is fast and efficient. We couldn’t be happier with the service Webscale provides,” said Mike Morris, Marketing Manager at Rocky Mountain Essential Oils. “Deploying with Webscale is very easy. It’s reliable, it’s quick, and it’s not invasive to our system. It doesn’t require any third-party scripts or environment management systems on my end. I have to emphasize that that is really remarkable. Between the time and headache savings it affords me, and the stability and speediness it brings to the site, I’m willing to bet that Webscale is actually paying for itself at least a couple of times over,” said John Kosoff, Retrofitsource.com “Webscale is doing a tremendous job when it comes to managing and maintaining our web servers and security. With Webscale we have forgotten that there is something called servers that are needed to host our site,” said Anand Dixit, VP Technology at Skinit. “I am no longer tied to my email or phone when on vacation. I can relax now!” added Jesse Thomas, Web/E-commerce Manager at SkateOne Corp. “Customer satisfaction has always been a top priority at Webscale, so it’s truly rewarding to hear such positive feedback from such a large percentage of our customer base,” said Sonal Puri, CEO of Webscale. “It is this commitment to service that has enabled Webscale to grow at such a rapid rate, while retaining more than 95% of our customers. An NPS score of 71, and the feedback of our customers, highlights the value we are creating and stands as a testament to the Webscale team for developing a world-class web application delivery and control platform.” Created by Satmetrix and Bain & Company as a management philosophy and business model, NPS is an industry-standard tool to gauge customer loyalty, retention, and satisfaction. The score is measured by a comprehensive survey of existing customers to measure their likelihood to recommend a business’s products or services. Scores can range from -100 to +100 with scores of 50 and higher considered a “best-in-class” customer service level. About Webscale Networks Webscale is a pioneer in integrated web application delivery and control in the cloud. Delivered as-a-Service, the Webscale platform allows businesses of all sizes to benefit from application scalability, load balancing, high performance, outage prevention, improved security and simple management across multiple cloud providers. Experts in cloud technology and creating powerful solutions for mid-market e-commerce and enterprise customers, Webscale is headquartered in Silicon Valley, Calif., with offices in Boulder, CO and Bangalore, India. For more information, please visit: www.webscalenetworks.com
Source: http://www.marketwired.com/press-release/webscale-wows-customers-achieving-industry-leading-net-promoter-score-of-71-2229354.htm
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