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By: Richard Lefebvre | CX Partners programs DirectorMany customers, struggling with contacting vendors through unfriendly answering machines or unresponsive emails, are at risk of shifting to the competition… Dial-Once, an Oracle ISV partner, is addressing this threat by providing an augmented Visual-IVR that helps companies redirecting customer contacts to an Intelligent Contact Hub!The Dial-Once solution is capable to qualify the customer request, promote existing self-serve content, guide to the right contact channel (chat, call-back, etc..) and, only when required, transfer the context to a live agent. By being accessible from every point ofSEE DETA...

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Scalefast, a full-service eCommerce platform, headquartered in Los Angeles, California, was recently announced as the Gold winner of the 2017 Enterprise Service of the Year Award.Scalefast joins an impressive list of companies that were also recognized this year by the prestigious Best in Biz Awards, including Zappos, Adobe, Wells Fargo, ADP, and AT&T.In its 7th year, the Best in Biz Awards is the only business awards program judged by an independent panel of press and analysts from a variety of top-tier publications. These include journalists from The Wall Street Journal,SEE DETAILS </span...

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Blue Cedar Enforce Launches on the Microsoft Azure Cloud Platform; Available through the VAR ChannelSAN FRANCISCO, Dec. 13, 2017 – Blue Cedar today introduced Enforce, a mobile app security solution that is tailor-made for the cloud. Blue Cedar Enforce enables customers to secure existing mobile apps automatically using in-app embedded controls that enforce a broad range of security policies, including those governing mobile access, data encryption, and attestation, among others. Additionally, users can now enjoy the benefits of greater modularity and the nimbleness of cloud-native architecture. The service will launch Dec. 13, initially<a class="more-link" href="http://benhamouglobalventures.com/2017/12/14/blue-cedar-introduces-enforce-cloud-native-solution-app-mobile-policy-enforcement/"...

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The following was posted by Julio Casal of 4iQ on December 8, 2017:A Massive Resource for Cybercriminals Makes it Easy to Access Billions of Credentials.Now even unsophisticated and newbie hackers can access the largest trove ever of sensitive credentials in an underground community forum. Is the cyber crime epidemic about become an exponentially worse?While scanning the deep and dark web for stolen, leaked or lost data, 4iQ discovered a single file with a database of 1.4 billion clear text credentials — the largest aggregate database found in the dark web to date.None of the passwordsSEE DETAILS <span class="more-link-...

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The following was announced by Guy Yehiav, CEO of BGV II portfolio company Profitect, on December 7, 2017:‘Profitect was voted #1 by customers in the “OSCARS” of retail tech – the RIS Software LeaderBoard. Profitect is singled out in the just published report as a Leader in 19 categories; #1 in 3 categories as top performer against some real technology giants. So proud of the Profitect team and appreciate the validation of our Patterns of behavior, Machine Learning & AI technology and kudos from our customers. Great start of theSEE DETAILS

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